Terms & Conditions
Terms & Conditions of Booking with Glynn Barton LTD (V.1.3)
Our booking terms and conditions describe our policies and procedures
(and clarify the contractual relationship between you and Glynn Barton LTD).
Though never the most exciting part of any break,
it is important that you take the time to read through our booking terms and
conditions before placing a deposit. Once you have done this, you will be
liable for the full cost of your holiday if you can no longer make it (save for
exceptional circumstances set out below). Please take the time to read our
Customers who have made a booking with Glynn Barton
LTD whether directly or through an agent or company acting on their behalf.
Glynn Barton LTD- The individuals who are the legal
owners of the property being booked
2. The Contract
The contract entered into is between Glynn Barton
LTD and the Guest. The contract is effective upon payment of the 25% deposit.
3. The Holiday
The Guest has the right to occupy a property for a
holiday only (within the meaning of Schedule 1, para 9 of the Housing Act, 1988)
for no more than 28 consecutive days at a single property. This begins at 4pm
on the start day of the holiday and ends at 9.30am on the day of departure,
unless otherwise stated in your pre arrival information.
Glynn Barton LTD (nor any person in their employ)
cannot accept responsibility for any sickness, injury, loss, damage, additional
expense or inconvenience directly or indirectly caused by or arising out of the
property and its appearance, plumbing, gas, electrical or otherwise exceptional
weather conditions or owner negligence. Further, no responsibility is accepted
for the personal property, or the cars and contents belonging to the Guest or
any member of the party during their occupancy.
You must take all necessary steps to safeguard
yourselves, children and your property when taking part in activities and using
the facilities at Glynn Barton Cottages. We have areas where children must be
supervised at all times by a responsible adult; including but not limited to
the fort, trampoline, soft play, outdoor play areas and animal feeding.
5. Photography and property description
Whilst Glynn Barton LTD make every effort to ensure
the accuracy of the property description and photography, they cannot be held
responsible for any alterations made to the property, its amenities and
facilities from the time of booking through to the guests actual stay.
Photography in marketing materials is sometimes
taken using a wide-angled lens in order to show as much of the property as
possible which can exaggerate the impression of a room’s size. The Guest
acknowledges this and agrees it will not make any claim against Glynn Barton
LTD in respect of issues regarding actual room size.
Information provided by Glynn Barton LTD is offered
in good faith and has been compiled with care and diligence. Glynn Barton LTD
do not accept liability for disappointment, cost of travel, inspection or other
issues relating to marketing materials.
6. Booking eligibility
Bookings cannot be accepted from persons under the
age of 25 years or from parties where the majority of members are under 25
years (except families or supervised groups). No bookings can be accepted from
single sex groups of three or more, irrespective of age unless a special
arrangement has been made with Glynn Barton LTD. The number of persons
occupying a property must not exceed the maximum stated in the current property
The person who makes the booking will be legally
responsible for all persons included within the party details and should ensure
that they are aware of the booking terms and conditions. Glynn Barton LTD
reserves the right to decline any booking or to refuse to hand over a key to
any person who is not considered suitable, or who has not complied with the
booking terms and conditions.
Glynn Barton LTD reserve the right to terminate a
Guests stay if the guests or any members of their party are believed to be
causing a nuisance to the other guests or are not treating the property with
7. Guest details
To secure a booking with Glynn Barton LTD, party
details must be provided to include names and ages of all persons who will be
occupying the property during the holiday period. Bookings will not be
confirmed until this information has been provided. If the party details change
prior to the holiday commencing, Guests will need to inform Glynn Barton LTD.
Only persons listed within the party details are
authorised to stay and use the facilities at the property. By agreeing to these
terms, the person making the booking is deemed to have permission from all
other guests to share their details with Glynn Barton LTD for the purpose of
making the booking.
Pets are not permitted at Glynn Barton Cottages.
8. Provisional bookings
A provisional booking can be confirmed with Glynn
Barton LTD via email or telephone and these will be held for up to 48 hours
unless otherwise agreed. If the Guest has not confirmed the booking by paying a
deposit within the agreed time period, provisional bookings will be
automatically released by Glynn Barton LTD without further reminders.
To secure the reservation, Guests must complete all
parts of the online booking form and make payment of the 25% deposit; a quarter
of the total tariff. The balance is payable eight weeks before the holiday and
it should be noted that reminders will be sent when the balance is due. If the
balance is not received, Glynn Barton LTD reserves the right to cancel the
booking and apply our cancellation provisions detailed below. Any bookings made
within eight weeks of the start of the holiday require full payment at the time
10. Booking alterations by Glynn Barton LTD
If for any reasons beyond its control (for example
failure of a utility service, fire or flood at the property) Glynn Barton LTD
has to cancel or alter arrangements made for the Guest it will make every
effort to offer an alternative property, if appropriate. If the Guest does not
accept the alternative offered, Glynn Barton LTD will return to the Guest any
monies paid, whereupon Glynn Barton LTD liability will cease.
A holiday booking is a legally binding contract. In
the event of a cancellation by the Guest for any reason the Guest will become
liable for the full cost of the holiday unless Glynn Barton LTD can secure
another booking to replace the Guest’s booking. Cancellations must be made in
- Cancellation due to Government restriction
and/ or local regional lockdown (based on booking address) legally
instructing you not to travel, your booking will be refunded in full
- Cancellation due to guest inability or disinclination
to travel for any reason remains at the risk of the guest. This includes
but is not limited to illness (including Coronavirus/ Covid 19), a
requirement to self isolate or quarantine, shielding, jury duty, military
service, change in personal or work circumstances, family emergencies and
travel delays. If you choose to cancel we will try to relet your property
and if successful you will be entitled to a refund of the amount paid less
5% booking cost and less the difference in price between the guests
booking and the replacement booking. You are strongly recommended to take
out UK travel insurance to cover these eventualities. If you choose not to
take out UK travel insurance, then you accept responsibility for any loss
that you may incur due to your cancellation.
- Change in date; Where an alteration results in
a reduction in duration and/or price, no refund will be given. Where an
alteration results in an increase in duration or price the difference will
be liable by the guest.
- If you need to cut short your holiday after it
has commenced, we regret that we are unable to refund any monies paid.
12. Changing dates
Changing dates of a booking within the same
calendar year may occasionally be possible and is subject to the agreement of
13. Travel insurance
When you book, you accept responsibility for the
full cost of the holiday even if you are prevented from coming due to
unforeseen circumstances, our cancellation provisions above will apply. This
includes circumstances beyond your control such as illness (including
Coronavirus/ Covid 19), a requirement to self isolate or quarantine, shielding,
jury duty, military service, change in personal or work circumstances, family
emergencies and travel delays. We strongly advise you to take out travel and
cancellation insurance appropriate to your needs.
Prices quoted include VAT where applicable. Glynn
Barton LTD reserves the right to charge the Guest any increase on either of
these or any other levy imposed by the government that affects the price of the
holiday provided the Guest is notified in writing of such increase.
15. Method of payment
Payments may be made by debit card or electronic
bank transfer. Any charges raised against Glynn Barton LTD by their bank for
handling bank transfers will be passed on to the Guest, who is liable to
reimburse Glynn Barton LTD within seven days of the notification.
16. Overseas bookings
Overseas Guests may pay in Sterling drawn on a UK
bank, debit card or by international electronic transfer. Any charges for
payments from overseas will be passed on to the Guest.
The Guest is liable for any loss or damage caused
to the property and contents to the full value of Glynn Barton LTD’s loss. This
includes Hot tubs and hot tub covers.
It is also a requirement of the conditions of
booking that the property is left in a clean and tidy condition at the end of
the letting period.
The Guest is required to settle any damage payment
within seven days of being notified of the total amount. If the Guest wishes to
claim the amount from any personal insurance-based scheme, then Glynn Barton
LTD will provide all required documentation, but the Guest must personally
settle the claim within the seven-day term.
18. Drones, night Lanterns and Fireworks
The use of drones are not allowed without our
express written permission. Night lanterns and fireworks are expressly
Occupancy shall be from 3pm on the day of arrival
to 9.30am on the day of departure, unless special arrangements have been made
prior to arrival (the housekeepers have only a limited time to prepare the
property for the next guests, and you are asked to respect this).
Under no circumstances may more than the maximum
number of persons stated in the property description occupy the property. We
reserve the right to refuse admittance if this condition is not observed. The
use of the property including its facilities at Glynn Barton Cottages is solely
for the use of its residents.
20. Property rules and information
A Digital information folder is provided prior to
arrival at the property which includes property information, rules and health
and safety procedures. Guests are asked to familiarise themselves with this
information on arrival and to follow any instructions given.
21. Electrical Vehicle Charging Policy
policy sets out how Electric Vehicles (EV) should be recharged while at Glynn Barton
and the responsibility of EV owners in respect of safe charging.
Any reference to Glynn Barton in this policy is a
reference to the whole property including any garden, grounds, outbuildings,
garages and communal spaces.
This policy forms part of our contract with you. A
breach of this policy will constitue a breach of the contract between us.
21.2 Who does the policy apply too- This policy
applies to all members of the booking party. The EV chargers are solely for the
use of Glynn Barton residents and it shall be the responsibility of the lead
guest to inform all members of the booking party of this policy.
21.3. What is an Electric Vehicle- For the purpose
of this policy an EV is any vehicle that uses electric motors, either fully or
partially, to drive its wheels. It will derive some or all of its power from
rechargeable batteries which requires connection to the electricity grid (plug
in). This includes fully chargeable and plug in hybrid cars, motorbikes,
buggies, scooters, mopeds, bicycles, utility vehicles and tracked vehicles.
21.4 Domestic chargers are not permitted at Glynn
Barton. Most EV’s are supplied with a domestic charger, commonly known as a
‘granny charger’ or a ‘trickle charger’. These cables recharge the EV using a
domestic power source via a 3-pin wall socket. Domestic chargers are not
suitable for use at Glynn Barton and will create a fire hazard. The use of
domestic chargers is strictly forbidden.
21.5 Inspection. We retain the right
to carry out reasonable inspections, with or without notice basis, to ensure
that granny chargers are not in use at Glynn Barton.
21.6 You are solely liable for any damage or loss
suffered by us as a result of your unauthorised use of domestic chargers.
21.7 Dedicated Charging Points (DCP) by PODPOINT
Glynn Barton has a twin metered DCP located outside
in the main cottage car park and single metered DCP’s at both glamping areas. All
4 points can be used at the same time.
DCP’s are exclusively for the use of the Booking
party, our staff and approved contractors.
How to charge- This is a chargeable service:
a) Provide car registration, first & last name prior to arrival. Only guests with accepted invites will be able to use the chargers. Our chargers are on a private network.
b) Download the PODPOINT app to your phone.
c) Log in/ create new or log in as a guest to your PODPOINT account.
d) Make sure you have a card assigned to the app. Otherwise charging will cease after 15mins.
e) Plug the charging cable to the vehicle first and then the charger.
f) Open the app and select the Charger- all our chargers have a name on the display. This will only show if you have provided your details prior to arrival.
g) Confirm Charge in the app and charging will start immediately.
h) to complete charging, unplug your charging cable from your vehicle first and then the charger.
You must not:
a) Use a DCP if you are not authorised to do so
b) Use any splitting cables or modify the DCP in
c) Smoke in the vicinity of any DCP
d) Occupy a DCP once charging is complete. We reserve
the right to charge a reasonable fee where you fail to remove your EV from the
e) DCP spaces must not be occupied, or access impeded,
by non EV vehicles or EV vehicles not using the DCP for charging purposes.
f) We do not guarantee the availability of a DCP and unavailability
of the DCP shall not constitute a breach of our guest terms.
g) Use of the DCP is at the owner’s own risk and we do
not accept any liability for loss or damage sustained by you or your EV as a
result of using the DCP unless the damage was caused directly by our
h) You shall be responsible to us for any damage to
the DCP or loss suffered by us caused by your use of the DCP
Electricity, gas and water are included with the
price of the booking. Electricity for charging vehicles is not included in the
rental price and you shall not charge an electric vehicle without our
permission. Please check with us at the time of booking.
23. Cleaning, Bed linen & Towels
Bed linen and bath towels are included in the hire
price of the property. Guests are asked to bring pool and beach towels as these
are not included. Pool towels are available to hire at £3 .50 per towel per
week. Please take care when using products such as fake tan and make up!
If guests are staying for 14 days, they will
receive a changeover clean during their stay which includes a full change of
bed linen and bath towels.
Cot mattresses and linens are not provided.
All properties have access to the Glynn Barton Wifi
Service for the guests reasonable use. As there are 12 properties on site,
Glynn Barton LTD cannot guarantee the speed of the internet or be held
responsible for any issues with the service. However, Glynn Barton LTD will try
to rectify any issues as quickly as possible.
The Guest agrees to comply with all current
legislation pertaining to and regarding the use of electronic data in using the
internet provided by Glynn Barton LTD. Glynn Barton LTD cannot accept liability
for loss or damage to the Guest’s data, or accept responsibility or liability
for the Guest’s inappropriate or illegal use of the internet.
25. Swimming pool and hot tub
The lead Guest agrees and accepts responsibility
- the health and safety of their entire group in
and around the swimming pool and/or hot tub.
- ensuring that their group abide by the pool
and hot tub rules detailed in the digital binder and also on signs in both
the pool and hot tub area.
- Children (age 16 and under) and non-swimmers,
must be supervised by an adult at all times when in, or in the vicinity
of, the swimming pool and/or hot tub.
- ensuring the correct procedures are followed
by their group in the event of an accident or emergency.
Glynn Barton LTD reserve the right to:
- restrict access at any time to any part of or
the entire swimming pool or hot tub and the areas around them for
maintenance or health and safety reasons or;
- expel the Guest and their group from the
swimming pool and/or hot tub area for any breach, or suspected breach of
the rules, any act or omission which endangers their safety or the safety
of others, or if they have caused unnecessary damage which has not been
reported to Glynn Barton LTD
26. On site facilities
Very occasionally Glynn Barton LTD may need to
close or withdraw certain facilities or activities here on-site for reasons or
events beyond their control, including but not limited to, health and safety
reasons, maintenance or renovation work, extreme weather conditions, changes to
government legislation. Glynn Barton LTD reserve the right to make alterations
based on the above circumstances without prior notice, and we will not be held
liable or be subject to any form of compensation should this situation arise.
27. Damage, loss and nuisance
The Guest agrees that the supervision of children,
babies and any adults requiring care remains the responsibility of the Guest at
all times. The Guest will be responsible for leaving the accommodation in good
order and clean condition. The Guest will pay for any damage or loss however
caused, excluding reasonable wear and tear incurred during occupation. The
Guest agrees not to cause nuisance or annoyance to occupants of nearby
properties, and to allow access to the property by the Owner if they deem it
If in the opinion of the Owner any person who is
not suitable to continue their occupation of the property because of
unreasonable behaviour, damage or nuisance to other parties, the contract may
be discharged, and the Owner may repossess the property immediately. The Guest
will remain liable for the whole of the cost of the hire and no refund shall be
28. Smoking and vaping policy
All properties and facilities are strictly
non-smoking and non-vaping. Smoking and vaping are only permitted outside the
property away from any open windows or doors. The Guest must not leave
cigarette or cigar butts or ashes anywhere around the property. Additional
cleaning charges will apply should the inside of the property smell of smoke or
cigarette butts and ashes are left in the vicinity of the property.
29. Personal items left behind
Glynn Barton LTD can not take responsibility for
any items left behind by Guests. If an item is recovered, it will be taken to
Glynn Barton Cottages office and the Guest will be contacted. If the Guest
confirms they want this item returned, this will be subject to a postage charge
and administration fee.
30. Events outside of our Control
Glynn Barton LTD will not be held to account or be
responsible for any of the following which may have an impact on the Guest’s
stay which results in the Guest seeking to cancel or end their booking early:
- any noise or building works carried out in the
vicinity or on neighbouring properties; or
- force majeure (whether actual or threatened)
- Force Majeure- Compliance with any law or
governmental order or direction, acts of god, riot, civil strife,
invasion, terrorist attack or threat of terrorist attack, industrial
dispute, war (whether declared or not) or threat or preparation for war,
fire, explosion, adverse weather conditions storm, flood and earthquake,
subsidence, epidemic, pandemic (inc. Coronavirus/ Covid 19) natural or
nuclear disaster, or failure of public or private telecommunications
- All other events outside our control or the UK
Foreign Office advice. Please refer to applicable cancellation
terms. We strongly advise that you take out adequate holiday and
In the event of a problem or complaint, the Guest
should contact the Owner within 24 hours of arrival so that remedial action can
No complaints can be considered where the Owner has
not been given an opportunity to investigate the complaint and endeavour to put
matters right during the occupation. If the complaint cannot be resolved, it
can be referred at any time, by either side, to the independent arbitration
service, the ombudsman of the Holiday Home Association (HHA).
The contract embodied in the booking is governed by
English Law and the the jurisdiction of the English Courts.jurisdiction of the English Courts.