Terms & Conditions of Booking with Glynn Barton Cottages (V.1.1)
Our booking terms and conditions describe our policies and procedures (and clarify the contractual relationship between you and Glynn Barton Cottages).
Though never the most exciting part of any break, it is important that you take the time to read through our booking terms and conditions before placing a deposit. Once you have done this, you will be liable for the full cost of your holiday if you can no longer make it (save for exceptional circumstances set out below). Please take the time to read our cancellation policy.
Customers who have made a booking with Glynn Barton Cottages whether directly or through an agent or company acting on their behalf.
Glynn Barton Cottages- The individuals who are the legal owners of the property being booked
2. The Contract
The contract entered into is between Glynn Barton Cottages and the Guest. The contract is effective upon payment of the 25% deposit.
3. The Holiday
The Guest has the right to occupy a property for a holiday only (within the meaning of Schedule 1, para 9 of the Housing Act, 1988) for no more than 28 consecutive days at a single property. This begins at 4pm on the start day of the holiday and ends at 10am on the day of departure, unless otherwise stated in your pre arrival information.
Glynn Barton Cottages (nor any person in their employ) cannot accept responsibility for any sickness, injury, loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its appearance, plumbing, gas, electrical or otherwise exceptional weather conditions or owner negligence. Further, no responsibility is accepted for the personal property, or the cars and contents belonging to the Guest or any member of the party during their occupancy.
You must take all necessary steps to safeguard yourselves, children and your property when taking part in activities and using the facilities at Glynn Barton Cottages. We have areas where children must be supervised at all times by a responsible adult; including but not limited to the fort, trampoline, soft play, outdoor play areas and animal feeding.
5. Photography and property description
Whilst Glynn Barton Cottages make every effort to ensure the accuracy of the property description and photography, they cannot be held responsible for any alterations made to the property, its amenities and faciltiies from the time of booking through to the guests actual stay.
Photography in marketing materials is sometimes taken using a wide-angled lens in order to show as much of the property as possible which can exaggerate the impression of a room’s size. The Guest acknowledges this and agrees it will not make any claim against Glynn Barton Cottages in respect of issues regarding actual room size.
Information provided by Glynn Barton Cottages is offered in good faith and has been compiled with care and diligence. Glynn Barton Cottages do not accept liability for disappointment, cost of travel, inspection or other issues relating to marketing materials.
6. Booking eligibility
Bookings cannot be accepted from persons under the age of 25 years or from parties where the majority of members are under 25 years (except families or supervised groups). No bookings can be accepted from single sex groups of tthree or more, irrespective of age unless a special arrangement has been made with Glynn Barton Cottages. The number of persons occupying a property must not exceed the maximum stated in the current property description.
The person who makes the booking will be legally responsible for all persons included within the party details and should ensure that they are aware of the booking terms and conditions. Glynn Barton Cottages reserves the right to decline any booking or to refuse to hand over a key to any person who is not considered suitable, or who has not complied with the booking terms and conditions.
Glynn Barton Cottages reserve the right to terminate a Guests stay if the guests or any members of their party are believed to be causing a nuisance to the other guests or are not treating the property with due respect.
7. Guest details
To secure a booking with Glynn Barton Cottages, party details must be provided to include names and ages of all persons who will be occupying the property during the holiday period. Bookings will not be confirmed until this information has been provided. If the party details change prior to the holiday commencing, Guests will need to inform Glynn Barton Cottages.
Only persons listed within the party details are authorised to stay and use the facilities at the property. By agreeing to these terms, the person making the booking is deemed to have permission from all other guests to share their details with Glynn Barton Cottages for the purpose of making the booking.
Pets are not permitted at Glynn Barton Cottages.
8. Provisional bookings
A provisional booking can be confirmed with Glynn Barton Cottages via email or telephone and these will be held for up to 48 hours unless otherwise agreed. If the Guest has not confirmed the booking by paying a deposit within the agreed time period, provisional bookings will be automatically released by Glynn Barton Cottages without further reminders.
To secure the reservation, Guests must complete all parts of the online booking form and make payment of the 25% deposit; a quarter of the total tariff. The balance is payable eight weeks before the holiday and it should be noted that reminders will be sent when the balance is due. If the balance is not received, Glynn Barton Cottages reserves the right to cancel the booking and apply our cancellation provisions detailed below. Any bookings made within eight weeks of the start of the holiday require full payment at the time of booking.
10. Booking alterations by Glynn Barton Cottages
If for any reasons beyond its control (for example failure of a utility service, fire or flood at the property) Glynn Barton Cottages has to cancel or alter arrangements made for the Guest it will make every effort to offer an alternative property, if appropriate. If the Guest does not accept the alternative offered, Glynn Barton Cottages will return to the Guest any monies paid, whereupon Glynn Barton Cottages liability will cease.
A holiday booking is a legally binding contract. In the event of a cancellation by the Guest for any reason the Guest will become liable for the full cost of the holiday unless Glynn Barton Cottages can secure another booking to replace the Guest’s booking. Cancellations must be made in writing.
- Cancellation due to Government restriction and/ or local regional lockdown (based on booking address) legally instructing you not to travel, your booking will be refunded in full
- Cancellation due to guest inability or disinclination to travel for any reason remains at the risk of the guest. This includes but is not limited to illness (including Coronavirus/ Covid 19), a requirement to self isolate or quarantine, shielding, jury duty, military service, change in personal or work circumstances, family emergencies and travel delays. If you choose to cancel we will try to relet your property and if successful you will be entitled to a refund of the amount paid less 5% booking cost and less the difference in price between the guests booking and the replacement booking. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
- Change in date; Where an alteration results in a reduction in duration and/or price, no refund will be given. Where an alteration results in an increase in duration or price the difference will be liable by the guest.
- If you need to cut short your holiday after it has commenced, we regret that we are unable to refund any monies paid.
12. Changing dates
Changing dates of a booking within the same calendar year may occasionally be possible and is subject to the agreement of the Owner.
13. Travel insurance
When you book, you accept responsibility for the full cost of the holiday even if you are prevented from coming due to unforeseen circumstances, our cancellation provisions above will apply. This includes circumstances beyond your control such as illness (including Coronavirus/ Covid 19), a requirement to self isolate or quarantine, shielding, jury duty, military service, change in personal or work circumstances, family emergencies and travel delays. We strongly advise you to take out travel and cancellation insurance appropriate to your needs.
Prices quoted include VAT where applicable. Glynn Barton Cottages reserves the right to charge the Guest any increase on either of these or any other levy imposed by the government that affects the price of the holiday provided the Guest is notified in writing of such increase.
15. Method of payment
Payments may be made by debit card or electronic bank transfer. Any charges raised against Glynn Barton Cottages by their bank for handling bank transfers will be passed on to the Guest, who is liable to reimburse Glynn Barton Cottages within seven days of the notification.
16. Overseas bookings
Overseas Guests may pay in Sterling drawn on a UK bank, debit card or by international electronic transfer. Any charges for payments from overseas will be passed on to the Guest.
The Guest is liable for any loss or damage caused to the property and contents to the full value of Glynn Barton Cottage’s loss.
It is also a requirement of the conditions of booking that the property is left in a clean and tidy condition at the end of the letting period.
The Guest is required to settle any damage payment within seven days of being notified of the total amount. If the Guest wishes to claim the amount from any personal insurance-based scheme, then Glynn Barton Cottages will provide all required documentation, but the Guest must personally settle the claim within the seven-day term.
18. Drones, night Lanterns and Fireworks
The use of drones are not allowed without our express written permission. Night lanterns and fireworks are expressly forbidden.
Occupancy shall be from 4pm on the day of arrival to 10am on the day of departure, unless special arrangements have been made prior to arrival (the housekeepers have only a limited time to prepare the property for the next guests, and you are asked to respect this).
Under no circumstances may more than the maximum number of persons stated in the property description occupy the property. We reserve the right to refuse admittance if this condition is not observed. The use of the property including its facilities at Glynn Barton Cottages is solely for the use of its residents.
20. Property rules and information
A Digital information folder is provided prior to arrival at the property which includes property information, rules and health and safety procedures. Guests are asked to familiarise themselves with this information on arrival and to follow any instructions given.
Electricity, gas and water are included with the price of the booking. Electricity for charging vehicles is not included in the rental price and you shall not charge an electric vehicle without our permission. Please check with us at the time of booking.
22. Cleaning, Bed linen & Towels
Bed linen and bath towels are included in the hire price of the property. Guests are asked to bring pool and beach towels as these are not included. Pool towels are available to hire at £3 per towel per week. Please take care when using products such as fake tan and make up!
If guests are staying for 14 days, they will receive a changeover clean during their stay which includes a full change of bed linen and bath towels.
Cot mattresses and linens are not provided.
All properties have access to the Glynn Barton Wifi Service for the guests reasonable use. As there are 10 properties on site, Glynn Barton Cottages cannot guarantee the speed of the internet or be held responsible for any issues with the service. However, Glynn Barton Cottages will try to rectify any issues as quickly as possible.
The Guest agrees to comply with all current legislation pertaining to and regarding the use of electronic data in using the internet provided by Glynn Barton Cottages. Glynn Barton Cottages cannot accept liability for loss or damage to the Guest’s data, or accept responsibility or liability for the Guest’s inappropriate or illegal use of the internet.
24. Swimming pool and hot tub
The lead Guest agrees and accepts responsibility for:
- the health and safety of their entire group in and around the swimming pool and/or hot tub.
- ensuring that their group abide by the pool and hot tub rules detailed in the digital binder and also on signs in both the pool and hot tub area.
- Children (age 16 and under) and non-swimmers, must be supervised by an adult at all times when in, or in the vicinity of, the swimming pool and/or hot tub.
- ensuring the correct procedures are followed by their group in the event of an accident or emergency.
Glynn Barton Cottages reserve the right to:
- restrict access at any time to any part of or the entire swimming pool or hot tub and the areas around them for maintenance or health and safety reasons or;
- expel the Guest and their group from the swimming pool and/or hot tub area for any breach, or suspected breach of the rules, any act or omission which endangers their safety or the safety of others, or if they have caused unnecessary damage which has not been reported to Glynn Barton Cottages
25. On site facilities
Very occasionally Glynn Barton Cottages may need to close or withdraw certain facilities or activities here on-site for reasons or events beyond their control, including but not limited to, health and safety reasons, maintenance or renovation work, extreme weather conditions, changes to government legislation. Glynn Barton Cottages reserve the right to make alterations based on the above circumstances without prior notice, and we will not be held liable or be subject to any form of compensation should this situation arise.
26. Damage, loss and nuisance
The Guest agrees that the supervision of children, babies and any adults requiring care remains the responsibility of the Guest at all times. The Guest will be responsible for leaving the accommodation in good order and clean condition. The Guest will pay for any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. The Guest agrees not to cause nuisance or annoyance to occupants of nearby properties, and to allow access to the property by the Owner if they deem it necessary.
If in the opinion of the Owner any person who is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be discharged, and the Owner may repossess the property immediately. The Guest will remain liable for the whole of the cost of the hire and no refund shall be due.
27. Smoking and vaping policy
All properties and facilities are strictly non-smoking and non-vaping. Smoking and vaping are only permitted outside the property away from any open windows or doors. The Guest must not leave cigarette or cigar butts or ashes anywhere around the property. Additional cleaning charges will apply should the inside of the property smell of smoke or cigarette butts and ashes are left in the vicinity of the property.
28. Personal items left behind
Glynn Barton Cottages can not take responsibility for any items left behind by Guests. If an item is recovered, it will be taken to Glynn Barton Cottages office and the Guest will be contacted. If the Guest confirms they want this item returned, this will be subject to a postage charge and administration fee.
29. Events outside of our Control
Glynn Barton Cottages will not be held to account or be responsible for any of the following which may have an impact on the Guest’s stay which results in the Guest seeking to cancel or end their booking early:
- any noise or building works carried out in the vicinity or on neighbouring properties; or
- force majeure (whether actual or threatened) or
- Force Majeure- Compliance with any law or governmental order or direction, acts of god, riot, civil strife, invasion, terrorist attack or threat of terrorist attack, industrial dispute, war (whether declared or not) or threat or preparation for war, fire, explosion, adverse weather conditions storm, flood and earthquake, subsidence, epidemic, pandemic (inc. Coronavirus/ Covid 19) natural or nuclear disaster, or failure of public or private telecommunications networks; and
- All other events outside our control or the UK Foreign Office advice. Please refer to applicable cancellation terms. We strongly advise that you take out adequate holiday and cancellation insurance.
In the event of a problem or complaint, the Guest should contact the Owner within 24 hours of arrival so that remedial action can be taken.
No complaints can be considered where the Owner has not been given an opportunity to investigate the complaint and endeavour to put matters right during the occupation. If the complaint cannot be resolved, it can be referred at any time, by either side, to the independent arbitration service, the ombudsman of the Holiday Home Association (HHA).
The contract embodied in the booking is governed by English Law and the the jurisdiction of the English Courts.