Terms & Conditions of Booking with Glynn Barton Cottages
Our booking terms and conditions describe our policies and procedures (and clarify the contractual relationship between you and Glynn Barton Cottages).
Though never the most exciting part of any break, it is important that you take the time to read through our booking terms and conditions before placing a deposit. Once you have done this, you will be liable for the full cost of your holiday if you can no longer make it (save for exceptional circumstances set out below). Please take the time to read our cancellation policy.
Customers who have made a booking with Glynn Barton Cottages whether directly or through an agent or company acting on their behalf.
Glynn Barton Cottages- The individuals who are the legal owners of the property being booked
- The contract
The contract entered into is between Glynn Barton Cottages and the Guest. The contract is effective upon payment of the deposit.
- The holiday
The Guest has the right to occupy a property for a holiday only (within the meaning of Schedule 1, para 9 of the Housing Act, 1988) for no more than 28 consecutive days at a single property. This begins at 5pm on the start day of the holiday and ends at 9.30am on the day of departure.
Glynn Barton Cottages nor any persons in their employ cannot accept responsibility for any sickness, injury, loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its appearance, plumbing, gas, electrical or otherwise exceptional weather conditions or owner negligence. Further, no responsibility is accepted for the personal property, or the cars and contents belonging to the Guest or any member of the party during their occupancy.
- Photography and property description
Whilst Glynn Barton Cottages make every effort to ensure the accuracy of the property description and photography, they cannot be held responsible for any alterations made to the property or its amenities from the time of booking through to the guests actual stay.
Photography in marketing materials is sometimes taken using a wide-angled lens in order to show as much of the property as possible which can exaggerate the impression of a room’s size. The Guest acknowledges this and agrees it will not make any claim against Glynn Barton Cottages in respect of issues regarding actual room size.
Information provided by Glynn Barton Cottages is offered in good faith and has been compiled with care and diligence. Glynn Barton Cottages do not accept liability for disappointment, cost of travel, inspection or other issues relating to marketing materials.
- Provisional bookings
A provisional booking can be confirmed with Glynn Barton Cottages via email or telephone and these will be held for up to 48 hours unless otherwise agreed. If the Guest has not confirmed the booking by paying a deposit within the agreed time period, provisional bookings will be automatically released by Glynn Barton Cottages without further reminders.
- Guest details
To secure a booking with Glynn Barton Cottages, party details must be provided to include names and ages of all persons who will be occupying the property during the holiday period. Bookings will not be confirmed until this information has been provided. If the party details change prior to the holiday commencing, Guests will need to inform Glynn Barton Cottages.
Only persons listed within the party details are authorised to stay and use the facilities at the property. By agreeing to these terms, the person making the booking is deemed to have permission from all other guests to share their details with Glynn Barton Cottages for the purpose of making the booking.
- Booking eligibility
Bookings cannot be accepted from persons under the age of 25 years or from parties where the majority of members are under 25 years (except families or supervised groups). No bookings can be accepted from single sex groups of three or more, irrespective of age unless a special arrangement has been made with the Owner. The number of persons occupying a property must not exceed the maximum stated in the current property description.
The person who makes the booking will be legally responsible for all persons included within the party details and should ensure that they are aware of the booking terms and conditions. Glynn Barton Cottages reserves the right to decline any booking or to refuse to hand over a key to any person who is not considered suitable, or who has not complied with the booking terms and conditions.
Glynn Barton Cottages reserve the right to terminate a Guests stay if the guests or any members of their party are believed to be causing a nuisance to the other guests or are not treating the property with due respect.
To secure the reservation, Guests must complete all parts of the online booking form and make payment for the deposit 25%; a quarter of the total tariff. The balance is payable eight weeks before the holiday is due in most cases (please refer to booking correspondence) and it should be noted that reminders when the balance is due. If the balance is not received, Glynn Barton Cottages reserves the right to cancel the booking without refund of the deposit and the holiday will be offered for resale. Any bookings made within eight weeks of the start of the holiday require full payment at the time of booking.
The Guest is liable for any loss and damage caused to the property and contents to the full value of the Owner’s loss.
It is also a requirement of the conditions of booking that the property is left in a clean and tidy condition at the end of the letting period.
The Guest is required to settle any damage payment within seven days of being notified of the total amount. If the Guest wishes to claim the amount from any personal insurance-based scheme, then Glynn Barton Cottages will provide all required documentation, but the Guest must personally settle the claim within the seven-day term.
Prices quoted include VAT where applicable. Glynn Barton Cottages reserves the right to charge the Guest any increase on either of these or any other levy imposed by the government that affects the price of the holiday provided the Guest is notified in writing of such increase.
- Method of payment
Payments may be made by debit card or electronic bank transfer. Any charges raised against Glynn Barton Cottages by their bank for handling bank transfers will be passed on to the Guest, who is liable to reimburse Glynn Barton Cottages within seven days of the notification by the Owner.
- Overseas bookings
Overseas Guests may pay in Sterling drawn on a UK bank, debit card or by international electronic transfer. Any charges for payments from overseas will be passed on to the Guest.
- Travel insurance
Glynn Barton Cottages requires that the Guest takes out suitable independent travel insurance when making a booking, to cover the full cost of the holiday in the event of a cancellation for whatever reason.
- Changing dates
Changing dates of a booking within the same calendar year may occasionally be possible and is subject to the agreement of the Owner.
- Booking alterations by Glynn Barton Cottages
If for any reasons beyond its control (for example failure of a utility service, fire or flood at the property) Glynn Barton Cottages has to cancel or alter arrangements made for the Guest it will make every effort to offer an alternative property of up to equal value to that of the property originally hired, if appropriate. If the Guest does not accept the alternative offered, Glynn Barton Cottages will return to the Guest any monies paid, whereupon Glynn Barton Cottages liability will cease.
A holiday booking is a legally binding contract. In the event of a cancellation by the Guest for any reason the Guest will become liable for the full cost of the holiday unless Glynn Barton Cottages can secure another booking to replace the Guest’s booking. This is not guaranteed. If a replacement booking is secured, the Guest will be refunded the cost of their holiday minus the deposit paid. It is a condition that Glynn Barton Cottages is notified immediately by telephone and promptly in writing of the circumstances giving rise to a cancellation as a phone call alone will not suffice. Increased rates may apply for altered accommodation and/or timings. Where an alteration results in a reduction in duration and/or is for a downgrade in property, no refund will be given. Once the contract is made, it cannot be transferred to anyone else or changed (including the members of your party) without our agreement. If you need to cut short your holiday after it has commenced, we regret that we are unable to refund any monies paid.
Occupancy shall be from 5pm on the day of arrival to 9.30am on the day of departure, unless special arrangements have been made prior to arrival (the housekeepers have only a limited time to prepare the property for the next guests, and you are asked to respect this).
If the Guest enters the property before 5pm, this should be done on the understanding that a pre-arrival check may not be carried out by the Glynn Barton Cottages team. This may mean that standards cannot be guaranteed, any existing damage may not have been noted, and any issues with the house may need to be inspected and rectified by property owners or engineers during your stay.
Should there be anything the Guest feels that Glynn Barton Cottages should be made aware of to ensure the comfort and safety of the Guest, please inform Glynn Barton Cottages.
- Property rules and information
A Digital information folder is provided prior to arrival at the property which includes property specific information, specific property rules requested by Glynn Barton Cottages and health and safety procedures. Guests are asked to familiarise themselves with this information on arrival and to follow any instructions given.
Electricity, gas and water are included with the price of the booking.
All properties have access to the Glynn Barton Wifi Service. As there are 8 cottages and an owners house on site, Glynn Barton Cottages cannot guarantee the speed of the internet or be held responsible for any issues with the service, but if the Guest has a problem, they can contact the Owners who will try and assist with the problem.
The Guest agrees to comply with all current legislation pertaining to and regarding the use of electronic data in using the internet provided by Glynn Barton Cottages. Glynn Barton Cottages cannot accept liability for loss or damage to the Guest’s data, or accept responsibility or liability for the Guest’s inappropriate or illegal use of the internet.
- Swimming pool and hot tub
The lead Guest agrees and accepts responsibility for:
- the health and safety of their entire group in and around the swimming pool and/or hot tub.
- ensuring that their group abide by the pool or hot tub rules detailed in the digital binder and also on signs in both the pool and hot tub area.
- children and non-swimmers, who must be supervised by an adult at all times when in, or in the vicinity of, the swimming pool and/or hot tub.
- ensuring the correct procedures are followed by their group in the event of an accident or emergency.
Glynn Barton Cottages reserve the right to:
- restrict access at any time to any part of or the entire swimming pool or hot tub and the areas around them for maintenance or health and safety reasons or;
- expel the Guest and their group from the swimming pool and/or hot tub area for any breach, or suspected breach of the rules, any act or omission which endangers their safety or the safety of others, or if they have caused unnecessary damage which has not been reported to Glynn Barton Cottages.
- On site facilities
Very occasionally Glynn Barton Cottages may need to close or withdraw certain facilities or activities here on-site for reasons beyond their control, including but not limited to, health and safety reasons, maintenance or renovation work, extreme weather conditions, changes to government legislation. Glynn Barton Cottages reserve the right to make alterations based on the above circumstances without prior notice, and we will not be held liable or be subject to any form of compensation should this situation arise.
- Damage, loss and nuisance
The Guest agrees that the supervision of children, babies and any adults requiring care remains the responsibility of the Guest at all times. The Guest will be responsible for leaving the accommodation in good order and clean condition. The Guest will pay for any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. The Guest agrees not to cause nuisance or annoyance to occupants of nearby property, and to allow access to the property by the Owner if they deem it necessary.
If in the opinion of the Owner any person who is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be discharged, and the Owner may repossess the property immediately. The Guest will remain liable for the whole of the cost of the hire and no refund shall be due.
- Smoking and vaping policy
All properties and facilities are strictly non-smoking and non-vaping. Smoking and vaping are only permitted outside the property away from any open windows or doors. The Guest must not leave cigarette or cigar butts or ashes anywhere around the property. Additional cleaning charges will apply should the inside of the property smell of smoke or cigarette butts and ashes are left in the vicinity of the property.
- Personal items left behind
Glynn Barton Cottages can not take responsibility for any items left behind by Guests. If an item is recovered, it will be taken to Glynn Barton Cottages office and the Guest will be contacted. If the Guest confirms they want this item returned, this will be subject to a postage charge and administration fee.
- External factors
Glynn Barton Cottages will not be held to account or be responsible for any of the following which may have an impact on the Guest’s stay which results in the Guest seeking to cancel or end their booking early:
- any noise or building works carried out in the vicinity or on neighbouring properties; or
force majeure (whether actual or threatened) or compliance with any law or governmental order or direction, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, pandemics, fire, closure, restriction or congestion of airspace, airports and ports and all other events outside our control or the UK Foreign Office advice. Please refer to applicable cancellation terms above. We strongly advise that you take out adequate holiday insurance.
In the event of a problem or complaint, the Guest should contact the Owner within 24 hours of arrival so that remedial action can be taken.
No complaints can be considered where the Owner has not been given an opportunity to investigate the complaint and endeavour to put matters right during the occupation. If the complaint cannot be resolved, it can be referred at any time, by either side, to the independent arbitration service, the ombudsman of the Holiday Home Association (HHA).